Measuring The Performance In Healthcare: Which Method? A Systematic Literature Review

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h. 09.30- 10:30 Mosconi Room (U6)III Floor
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Business for Society Ph.D Seminar

Andrea Fontanella

By developing a systematic literature review, this paper investigates and classifiesthe different performance measurement tools adopted in healthcare, aiming todraw the state of the art of the subject and relating the performance measurementtool to the healthcare system model in which it is adopted.

This may be useful inhighlighting whether a certain performance measurement model may be moresuitable in a given health system model, thus one that has hospitals and healthcarecompanies operating according to certain principles.

Moreover, the literature review aims to study the characteristics of performancemeasurement models and highlight their strengths and weaknessesUniversità